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Social and Community Service Managers

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.   (O'Net 11-9151.00)

Reported job titles:   Adoption Services Manager, Adult Daycare Coordinator, Borough Coordinator, Bureau Director, Child Welfare Director, Children's Service Supervisor, Clinical Services Director, Club Manager, Community Center Director, Community Organization Director, Community Outreach Coordinator, Community Service Director, Community Service Organization Director, Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker), Contract Sheltered Workshop Supervisor, Counseling Services Manager, Department Director, Director of Casework, Director of Casework Department, Director of Casework Services, Director of Child Welfare Services, Director of Community Center, Director of District Office, Director of Family Service Center, Director of Field Coordination, Director of Field Service, Director of Group Counseling Program, Director of Neighborhood Service Center, Director of Scout Work, Director of Social Services, Director of Teenage Activities, Director of Veterans Affairs, District Leader, District or District Office Director, Family Service Center Director, Field Administrator, Field Director, Field Representative, Grant Manager, Grant Officer, Grants Administrator, Group Home Manager, Group Work Program Director, Home Service Director, Membership Director, Multi-Share Program Coordinator, Neighborhood Service Center Director, Non Profit Director, Non-Profit Director, Nonprofit Director, Nonprofit Manager, Offender Workforce Development Program Manager (OWDPM), Outreach Coordinator, Parole Director, Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator), Program Director, Program Manager, Psychiatric Social Worker Supervisor, Public Welfare Director, Red Cross Executive Director, Rehabilitation Center Manager, Residential Supervisor, Scout Executive, Service Director, Sheltered Workshop Executive Director, Social Service Agency Director, Social Service Coordinator, Social Service Director, Social Services Director, Social Services Manager, Social Welfare Administrator, Social Work Administrator, Student Activities Director, Teenage Program Director, Vocational Rehabilitation Administrator, Volunteer Services Director, Volunteer Services Manager, Volunteer Services Supervisor, Welfare Administrator, Welfare Director, Welfare Manager, Welfare Officer, Youth Program Director
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    Career Video
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    for Social and Community Service Managers
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     Location Pay
    Percentile Wages Average
    10% 25% 50%
    75% 90%
     Vermont Hourly $ 16.95   $ 21.98   $ 30.41   $ 38.28   $ 47.93   $ 31.64  
    Yearly $35,250   $45,730   $63,260   $79,620   $99,700   $65,810  
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 16.47   $ 18.72   $ 29.20   $ 37.04   $ 44.47   $ 30.05  
    Yearly $34,250   $38,930   $60,740   $77,050   $92,510   $62,500  
     Southern Vermont Balance of State Hourly $ 16.54   $ 20.85   $ 29.24   $ 37.05   $ 48.57   $ 31.04  
    Yearly $34,410   $43,370   $60,830   $77,060   $101,030   $64,570  
     Northern Vermont Balance of State Hourly $ 20.58   $ 24.66   $ 34.82   $ 41.82   $ 49.29   $ 34.76  
    Yearly $42,810   $51,300   $72,420   $86,990   $102,520   $72,300  
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2018.

    Employment Trends
    for Social and Community Service Managers
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    Location Employment Annual % change
    Annual job openings
    (due to change and
    2016 2026
    Vermont 723 814 1.2% 74
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2018.

    Industries of Employment
    for Social and Community Service Managers
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    Industry Percent of Total
    Social assistance 37.8%
    Religious, grantmaking, civic, professional, and similar organizations 12.3%
    Local government, excluding education and hospitals 10.8%
    Nursing and residential care facilities 10.8%
    State government, excluding education and hospitals 6.7%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2018.

    for Social and Community Service Managers
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  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Recruit, interview, and hire or sign up volunteers and staff.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Plan and administer budgets for programs, equipment and support services.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Research and analyze member or community needs to determine program directions and goals.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2010

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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

    Work Activities
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  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2008

    Work Styles
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  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

    State of Vermont License Information
    that may be required for Social and Community Service Managers
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    No state licenses listed for this occupation.

    Education and Training Requirements
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  • Job Zone Four: Considerable Preparation Needed
  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
  • Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
    source: Occupational Information Network: Social and Community Service Managers  updated June 2009

    offering instructional programs related to Social and Community Service Managers
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      Related Instructional Programs
    • Business Administration and Management, General.
    • Business/Commerce, General.
    • Community Organization and Advocacy.
    • Non-Profit/Public/Organizational Management.
    • Public Administration.
    • Social Work, Other.
    • Social Work.
    • Youth Services/Administration.
     Search for schools offering these programs at
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .

    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Social and Community Service Managers.
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Social and Community Service Managers :
  • Social and Community Service Managers
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    Related Occupations
    Occupations with skill requirements similar to Social and Community Service Managers
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  • Clergy
  • Directors, Religious Activities and Education
  • Education Administrators, Elementary and Secondary School
  • Equal Opportunity Representatives and Officers
  • Human Resources Managers
  • Medical and Health Services Managers
  • Public Relations and Fundraising Managers
  • Training and Development Managers
    source: Occupational Information Network: Social and Community Service Managers 

 State of Vermont Department of Labor