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Tax Examiners and Collectors, and Revenue Agents

Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.   (O'Net 13-2081.00)

 
Reported job titles:   Account Clerk, Accounting Assistant, Adjustment Examiner, Administrative Specialist, Appeals Officer, Appraiser   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
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    Career Video
    related to Tax Examiners and Collectors, and Revenue Agents
    Tax Examiners, Collectors, and Revenue Agents photo Tax Examiners, Collectors, and Revenue Agents
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    Wages
    for Tax Examiners and Collectors, and Revenue Agents
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 18.34   $ 21.61   $ 25.04   $ 33.12   $ 40.96   $ 27.38  
    Yearly $38,140   $44,950   $52,090   $68,880   $85,210   $56,950  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 24.84   $ 28.31   $ 34.18   $ 37.56   $ 46.01   $ 34.13  
    Yearly $51,670   $58,870   $71,100   $78,120   $95,710   $70,990  
     
     Southern Vermont Balance of State Hourly $ 9.60   $ 19.32   $ 24.18   $ 28.61   $ 34.87   $ 23.47  
    Yearly $19,980   $40,180   $50,300   $59,510   $72,530   $48,820  
     
     Northern Vermont Balance of State Hourly $ 18.04   $ 20.70   $ 24.37   $ 27.67   $ 37.13   $ 25.61  
    Yearly $37,520   $43,070   $50,700   $57,560   $77,220   $53,270  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Tax Examiners and Collectors, and Revenue Agents
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 122 126 0.3% 5
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Tax Examiners and Collectors, and Revenue Agents
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    Industry Percent of Total
    2014
    Federal government, all industries 42.3%
    State government, excluding education and hospitals 37.6%
    Local government, excluding education and hospitals 20.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Tax Examiners and Collectors, and Revenue Agents
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  • Collect taxes from individuals or businesses according to prescribed laws and regulations.
     
  • Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
     
  • Maintain records for each case, including contacts, telephone numbers, and actions taken.
     
  • Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
     
  • Send notices to taxpayers when accounts are delinquent.
     
  • Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
     
  • Answer questions from taxpayers and assist them in completing tax forms.
     
  • Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
     
  • Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
     
  • Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Knowledge
    for Tax Examiners and Collectors, and Revenue Agents
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Skills
    for Tax Examiners and Collectors, and Revenue Agents
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Mathematics - Using mathematics to solve problems.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Abilities
    for Tax Examiners and Collectors, and Revenue Agents
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  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Work Activities
    for Tax Examiners and Collectors, and Revenue Agents
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Interests
    for Tax Examiners and Collectors, and Revenue Agents
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated June 2008
     


    Work Styles
    for Tax Examiners and Collectors, and Revenue Agents
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  • Integrity - Job requires being honest and ethical.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    State of Vermont License Information
    that may be required for Tax Examiners and Collectors, and Revenue Agents
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Tax Examiners and Collectors, and Revenue Agents
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents  updated July 2011
     


    Schools
    offering instructional programs related to Tax Examiners and Collectors, and Revenue Agents
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      Related Instructional Programs
     
    • Accounting.
     
    • Taxation.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Tax Examiners and Collectors, and Revenue Agents
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Tax Examiners and Collectors, and Revenue Agents.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Tax Examiners and Collectors, and Revenue Agents :
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    Related Occupations
    Occupations with skill requirements similar to Tax Examiners and Collectors, and Revenue Agents
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  • Brokerage Clerks
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  • Claims Examiners, Property and Casualty Insurance
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  • Eligibility Interviewers, Government Programs
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    source: Occupational Information Network: Tax Examiners and Collectors, and Revenue Agents 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor