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Social and Human Service Assistants

Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.   (O'Net 21-1093.00)

Reported job titles:   Addictions Counselor Assistant, Advocate, Boy's Adviser, Case Aide, Case Work Aide, Case Worker, Casework Specialist, Caseworker, Child Protective Investigator, Children's Aide, Clerical Aide, Clinical Assistant, Clinical Social Work Aide, Community Advocate, Community Aide, Community Coordinator, Community Development Aide, Community Development Worker, Community Organization Aide, Community Program Assistant, Community Service Worker, Counseling Aide, Counselor Aide, Court Advocate, Direct Support Specialist, Direct Support Worker, Domestic Violence Advocate, Family Service Aide, Family Service Assistant, Family Service Worker, Family Support Specialist, Family Support Worker, Field Representative, Field Service Representative, Field Worker, Food Management Aide, Group Worker, Guardian ad Litem, Head Worker, Home based Assistant, Home Visitor, House Visitor, Housing Assistant, Housing Counselor, Human Service Specialist, Human Service Technician, Human Services Assistant, Human Services Program Specialist, Human Services Worker, Independent Living Specialist, Management Aide, Mental Health Technician, Neighborhood Aide, Neighborhood Coordinator, Neighborhood Worker, Offender Employment Specialist (OES), Offender Job Retention Specialist, Outreach Coordinator, Outreach Specialist, Outreach Worker, Peer Educator, Personal Development Coach, Personal Development Educator, Personal Development Mentor, Phone Counselor, Red Cross Worker, Residential Assistant, Residential Program Worker, Residential Worker, Service Aide, Shelter Advocate, Social and Human Services Assistant, Social Contact Worker, Social Human Services Assistants, Social Services Aide, Social Services Assistant, Social Welfare Clerk, Social Work Associate, Social Worker Aide, Social Worker Assistant, Travelers' Aid Worker, Visitor, Welfare Aide, Welfare Service Aide, Welfare Visitor
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    for Social and Human Service Assistants
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     Location Pay
    Percentile Wages Average
    10% 25% 50%
    75% 90%
     Vermont Hourly $ 12.40   $ 13.78   $ 16.17   $ 19.03   $ 23.83   $ 17.05  
    Yearly $25,790   $28,670   $33,630   $39,590   $49,570   $35,460  
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 15.04   $ 16.13   $ 17.95   $ 21.41   $ 25.06   $ 18.95  
    Yearly $31,270   $33,550   $37,330   $44,540   $52,130   $39,420  
     Southern Vermont Balance of State Hourly $ 11.16   $ 12.66   $ 15.58   $ 19.16   $ 24.26   $ 16.51  
    Yearly $23,200   $26,340   $32,410   $39,860   $50,470   $34,350  
     Northern Vermont Balance of State Hourly $ 12.52   $ 13.42   $ 14.94   $ 18.03   $ 22.37   $ 16.13  
    Yearly $26,040   $27,910   $31,070   $37,500   $46,530   $33,550  
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2018.

    Employment Trends
    for Social and Human Service Assistants
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    Location Employment Annual % change
    Annual job openings
    (due to change and
    2016 2026
    Vermont 2,557 2,823 1.0% 339
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2018.

    Industries of Employment
    for Social and Human Service Assistants
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    Industry Percent of Total
    Social assistance 38.8%
    Nursing and residential care facilities 14.0%
    Local government, excluding education and hospitals 11.8%
    State government, excluding education and hospitals 8.5%
    Religious, grantmaking, civic, professional, and similar organizations 8.1%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2018.

    for Social and Human Service Assistants
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  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Submit reports and review reports or problems with superior.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Consult with supervisor concerning programs for individual families.
  • Oversee day-to-day group activities of residents in institution.
  • Assist in locating housing for displaced individuals.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Speech Clarity - The ability to speak clearly so others can understand you.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
  • Speech Recognition - The ability to identify and understand the speech of another person.
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

    Work Activities
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
    source: Occupational Information Network: Social and Human Service Assistants  updated June 2008

    Work Styles
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  • Integrity - Job requires being honest and ethical.
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

    State of Vermont License Information
    that may be required for Social and Human Service Assistants
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    No state licenses listed for this occupation.

    Education and Training Requirements
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  • Job Zone Four: Considerable Preparation Needed
  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
  • Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
    source: Occupational Information Network: Social and Human Service Assistants  updated July 2013

    offering instructional programs related to Social and Human Service Assistants
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      Related Instructional Programs
    • Developmental Services Worker. (NEW)
     Search for schools offering these programs at
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .

    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Social and Human Service Assistants.
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
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    Related Occupations
    Occupations with skill requirements similar to Social and Human Service Assistants
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  • Correctional Officers and Jailers
  • First-Line Supervisors of Personal Service Workers
  • Licensing Examiners and Inspectors
  • Morticians, Undertakers, and Funeral Directors
  • Patient Representatives
  • Police, Fire, and Ambulance Dispatchers
  • Preschool Teachers, Except Special Education
  • Probation Officers and Correctional Treatment Specialists
  • Psychiatric Technicians
  • Residential Advisors
    source: Occupational Information Network: Social and Human Service Assistants 

 State of Vermont Department of Labor