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Gaming Surveillance Officers and Gaming Investigators

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.   (O'Net 33-9031.00)

 
Reported job titles:   Agent, Casino Enforcement Agent, Casino Investigator, Casino Surveillance Officer, Casino Worker, Compliance Officer   (view all job titles)
 
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  • Tasks
  • Knowledge
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  • Abilities
  • Work Activities
  • Interests
  • Work Styles
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  • Education & Training Requirements
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    Career Video
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    Gaming Surveillance Officers and Gaming Investigators photo Gaming Surveillance Officers and Gaming Investigators
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    Wages
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    No wage data for this occupation.
     


    Employment Trends
    for Gaming Surveillance Officers and Gaming Investigators
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    No trend data for this occupation.
     


    Industries of Employment
    for Gaming Surveillance Officers and Gaming Investigators
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    No industries of employment data for this occupation.
     


    Tasks
    for Gaming Surveillance Officers and Gaming Investigators
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  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
     
  • Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
     
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
     
  • Act as oversight or security agents for management or customers.
     
  • Supervise or train surveillance observers.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Knowledge
    for Gaming Surveillance Officers and Gaming Investigators
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Skills
    for Gaming Surveillance Officers and Gaming Investigators
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  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Abilities
    for Gaming Surveillance Officers and Gaming Investigators
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  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Far Vision - The ability to see details at a distance.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Flexibility of Closure - The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Work Activities
    for Gaming Surveillance Officers and Gaming Investigators
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  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Interests
    for Gaming Surveillance Officers and Gaming Investigators
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  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated June 2008
     


    Work Styles
    for Gaming Surveillance Officers and Gaming Investigators
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    State of Vermont License Information
    that may be required for Gaming Surveillance Officers and Gaming Investigators
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Gaming Surveillance Officers and Gaming Investigators
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  • Job Zone Two: Some Preparation Needed
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  • Education: These occupations usually require a high school diploma.
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  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
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  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators  updated July 2011
     


    Schools
    offering instructional programs related to Gaming Surveillance Officers and Gaming Investigators
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    No school information for this occupation.
     


    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Gaming Surveillance Officers and Gaming Investigators.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
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    Related Occupations
    Occupations with skill requirements similar to Gaming Surveillance Officers and Gaming Investigators
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  • Agricultural Inspectors
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  • Computer Operators
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  • Dispatchers, Except Police, Fire, and Ambulance
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  • First-Line Supervisors of Housekeeping and Janitorial Workers
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  • Gaming Supervisors
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  • Insurance Appraisers, Auto Damage
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  • Library Assistants, Clerical
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  • Licensing Examiners and Inspectors
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  • Police, Fire, and Ambulance Dispatchers
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    source: Occupational Information Network: Gaming Surveillance Officers and Gaming Investigators 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor