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Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Serve food to diners at counter or from a steam table.   (O'Net 35-3022.00)

 
Reported job titles:   Barista, Cafe Attendant, Cafe Server, Cafe Worker, Cafeteria Cook, Cafeteria Food Server   (view all job titles)
 
This title represents a group of more specific occupations. For additional information, please select one of the specific occupations below.
Baristas
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
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    Career Video
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    Counter Attendants, Cafeteria, Food Concession, and Coffee Shop photo Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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    Wages
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.60   $ 9.61   $ 9.87   $ 11.48   $ 13.89   $ 10.99  
    Yearly $19,980   $19,990   $20,520   $23,870   $28,890   $22,850  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.61   $ 9.99   $ 11.21   $ 12.99   $ 15.32   $ 12.11  
    Yearly $19,990   $20,780   $23,310   $27,020   $31,860   $25,190  
     
     Southern Vermont Balance of State Hourly $ 9.60   $ 9.61   $ 9.69   $ 10.60   $ 11.63   $ 10.32  
    Yearly $19,970   $19,980   $20,150   $22,050   $24,190   $21,470  
     
     Northern Vermont Balance of State Hourly $ 9.61   $ 9.64   $ 9.74   $ 11.74   $ 14.24   $ 10.94  
    Yearly $19,980   $20,040   $20,260   $24,430   $29,630   $22,750  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 847 896 0.6% 56
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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    Industry Percent of Total
    2014
    Food services and drinking places 64.0%
    Motion picture, video, and sound recording industries 6.7%
    Educational services; state, local, and private 5.5%
    Amusement, gambling, and recreation industries 4.8%
    Food and beverage stores 4.6%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
     
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
     
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
     
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
     
  • Balance receipts and payments in cash registers.
     
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
     
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
     
  • Replenish foods at serving stations.
     
  • Brew coffee and tea, and fill containers with requested beverages.
     
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Knowledge
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Skills
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Abilities
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Work Activities
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Estimating the Quantifiable Characteristics of Products, Events, or Information - Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
     
  • Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Interests
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2008
     


    Work Styles
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    State of Vermont License Information
    that may be required for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Job Zone One: Little or No Preparation Needed
  •  
  • Education: Some of these occupations may require a high school diploma or GED certificate.
  •  
  • Training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
  •  
  • Experience: Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
  •  
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop  updated June 2010
     


    Schools
    offering instructional programs related to Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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    No school information for this occupation.
     


    Other Resources
    for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Counter Attendants, Cafeteria, Food Concession, and Coffee Shop :
  • Food and Beverage Serving and Related Workers
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  • For additional information on Counter Attendants, Cafeteria, Food Concession, and Coffee Shop , go to O*NET Online Detail Report.
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    Related Occupations
    Occupations with skill requirements similar to Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
    Back to Top
     
     
  • Cashiers
  •  
  • Combined Food Preparation and Serving Workers, Including Fast Food
  •  
  • Cooks, Fast Food
  •  
  • Food Servers, Nonrestaurant
  •  
  • Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
  •  
  • Library Assistants, Clerical
  •  
  • Shampooers
  •  
  • Waiters and Waitresses
  •  
    source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor