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Waiters and Waitresses

Take orders and serve food and beverages to patrons at tables in dining establishment.   (O'Net 35-3031.00)

 
Reported job titles:   Banquet Captain, Banquet Server, Banquet Waiter/Waitress, Bar Waiter/Waitress, Bartender, Buffet Waiter/Waitress   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
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    Career Video
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    Wages
    for Waiters and Waitresses
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.61   $ 9.78   $ 14.03   $ 18.61   $ 23.53   $ 15.27  
    Yearly $19,980   $20,340   $29,180   $38,710   $48,950   $31,770  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.62   $ 10.33   $ 13.74   $ 17.57   $ 21.14   $ 14.41  
    Yearly $20,010   $21,480   $28,580   $36,560   $43,980   $29,970  
     
     Southern Vermont Balance of State Hourly $ 9.60   $ 9.62   $ 14.61   $ 20.21   $ 28.10   $ 16.19  
    Yearly $19,980   $20,020   $30,390   $42,030   $58,460   $33,670  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Waiters and Waitresses
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 5,246 5,315 0.1% 259
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Waiters and Waitresses
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    Industry Percent of Total
    2014
    Food services and drinking places 87.4%
    Accommodation 5.5%
    Amusement, gambling, and recreation industries 3.2%
    Administrative and support services 0.8%
    Nursing and residential care facilities 0.7%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Waiters and Waitresses
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  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
     
  • Collect payments from customers.
     
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
     
  • Prepare checks that itemize and total meal costs and sales taxes.
     
  • Take orders from patrons for food or beverages.
     
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
     
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
     
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
     
  • Clean tables or counters after patrons have finished dining.
     
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Knowledge
    for Waiters and Waitresses
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Skills
    for Waiters and Waitresses
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Abilities
    for Waiters and Waitresses
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
     
  • Stamina - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
     
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Work Activities
    for Waiters and Waitresses
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  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Interests
    for Waiters and Waitresses
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  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2008
     


    Work Styles
    for Waiters and Waitresses
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Integrity - Job requires being honest and ethical.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    State of Vermont License Information
    that may be required for Waiters and Waitresses
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Waiters and Waitresses
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  • Job Zone One: Little or No Preparation Needed
  •  
  • Education: Some of these occupations may require a high school diploma or GED certificate.
  •  
  • Training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
  •  
  • Experience: Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
  •  
    source: Occupational Information Network: Waiters and Waitresses  updated June 2010
     


    Schools
    offering instructional programs related to Waiters and Waitresses
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    No school information for this occupation.
     


    Other Resources
    for Waiters and Waitresses
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Waiters and Waitresses.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Waiters and Waitresses :
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    Related Occupations
    Occupations with skill requirements similar to Waiters and Waitresses
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  • Cashiers
  •  
  • Combined Food Preparation and Serving Workers, Including Fast Food
  •  
  • Cooks, Fast Food
  •  
  • Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
  •  
  • Dining Room and Cafeteria Attendants and Bartender Helpers
  •  
  • Food Servers, Nonrestaurant
  •  
  • Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
  •  
  • Stock Clerks, Sales Floor
  •  
    source: Occupational Information Network: Waiters and Waitresses 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor