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Gaming Supervisors

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.   (O'Net 39-1011.00)

 
Reported job titles:   Blackjack Pit Boss, Blackjack Supervisor, Box Person, Cardroom Manager, Casino Floorperson, Casino Manager   (view all job titles)
 
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  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
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  • Education & Training Requirements
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    Career Video
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    Gaming Supervisors photo Gaming Supervisors
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    Wages
    for Gaming Supervisors
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    No wage data for this occupation.
     


    Employment Trends
    for Gaming Supervisors
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    No trend data for this occupation.
     


    Industries of Employment
    for Gaming Supervisors
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    Industry Percent of Total
    2014
    Self-employed workers, all industries 39.4%
    Accommodation 36.0%
    Amusement, gambling, and recreation industries 19.0%
    Local government, excluding education and hospitals 2.7%
    Performing arts, spectator sports, and related industries 1.5%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Gaming Supervisors
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  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
     
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
     
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
     
  • Perform paperwork required for monetary transactions.
     
  • Resolve customer or employee complaints.
     
  • Greet customers and ask about the quality of service they are receiving.
     
  • Establish and maintain banks and table limits for each game.
     
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
     
  • Report customer-related incidents occurring in gaming areas to supervisors.
     
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
     
    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    Knowledge
    for Gaming Supervisors
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    Skills
    for Gaming Supervisors
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  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
     
  • Negotiation - Bringing others together and trying to reconcile differences.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
    source: Occupational Information Network: Gaming Supervisors  updated June 2010
     


    Abilities
    for Gaming Supervisors
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  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    Work Activities
    for Gaming Supervisors
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  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    Interests
    for Gaming Supervisors
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Gaming Supervisors  updated June 2008
     


    Work Styles
    for Gaming Supervisors
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    State of Vermont License Information
    that may be required for Gaming Supervisors
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Gaming Supervisors
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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    source: Occupational Information Network: Gaming Supervisors  updated December 2004
     


    Schools
    offering instructional programs related to Gaming Supervisors
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      Related Instructional Programs
     
    • Casino Management. (NEW)
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Gaming Supervisors.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Gaming Supervisors :
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    Related Occupations
    Occupations with skill requirements similar to Gaming Supervisors
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  • Concierges
  •  
  • First-Line Supervisors of Office and Administrative Support Workers
  •  
  • First-Line Supervisors of Retail Sales Workers
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  • Gaming Managers
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  • Gaming Surveillance Officers and Gaming Investigators
  •  
  • Lodging Managers
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  • Postmasters and Mail Superintendents
  •  
  • Property, Real Estate, and Community Association Managers
  •  
  • Real Estate Brokers
  •  
    source: Occupational Information Network: Gaming Supervisors 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor