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Slot Supervisors

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.   (O'Net 39-1012.00)

 
Reported job titles:   Cardroom Supervisor, Casino Floor Runner, Casino Manager, Casino Shift Manager (CSM), Casino Slot Supervisor, Contract Runner   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
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    Career Video
    related to Slot Supervisors
    Slot Key Persons photo Slot Key Persons
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    Wages
    for Slot Supervisors
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    No wage data for this occupation.
     


    Employment Trends
    for Slot Supervisors
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    No trend data for this occupation.
     


    Industries of Employment
    for Slot Supervisors
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    Industry Percent of Total
    2014
    Self-employed workers, all industries 36.5%
    Amusement, gambling, and recreation industries 30.2%
    Accommodation 28.7%
    Performing arts, spectator sports, and related industries 2.4%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Slot Supervisors
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  • Monitor payment of hand-delivered jackpots to ensure promptness.
     
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
     
  • Respond to and resolve patrons' complaints.
     
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
     
  • Reset slot machines after payoffs.
     
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
     
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
     
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
     
  • Answer patrons' questions about gaming machine functions and payouts.
     
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
     
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    Knowledge
    for Slot Supervisors
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    Skills
    for Slot Supervisors
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  • Speaking - Talking to others to convey information effectively.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
     
  • Service Orientation - Actively looking for ways to help people.
     
    source: Occupational Information Network: Slot Supervisors  updated June 2010
     


    Abilities
    for Slot Supervisors
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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    Work Activities
    for Slot Supervisors
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
     
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    Interests
    for Slot Supervisors
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Slot Supervisors  updated June 2008
     


    Work Styles
    for Slot Supervisors
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  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Integrity - Job requires being honest and ethical.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    State of Vermont License Information
    that may be required for Slot Supervisors
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Slot Supervisors
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Slot Supervisors  updated December 2004
     


    Schools
    offering instructional programs related to Slot Supervisors
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      Related Instructional Programs
     
    • Casino Management. (NEW)
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Slot Supervisors.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Slot Supervisors :
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    Related Occupations
    Occupations with skill requirements similar to Slot Supervisors
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  • Bailiffs
  •  
  • Dental Assistants
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  • Gaming and Sports Book Writers and Runners
  •  
  • Gaming Cage Workers
  •  
  • Gaming Change Persons and Booth Cashiers
  •  
  • Office Machine Operators, Except Computer
  •  
  • Pharmacy Aides
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  • Pharmacy Technicians
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  • Police, Fire, and Ambulance Dispatchers
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  • Transportation Security Screeners
  •  
    source: Occupational Information Network: Slot Supervisors 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor