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* ELMI Occupation Report *
 
First-Line Supervisors of Personal Service Workers

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.   (O'Net 39-1021.00)

 
Reported job titles:   Adult Family Home Program Manager, Airflight Attendants Supervisor, Airplane Flight Attendant Supervisor, Animal Trainer Supervisor, Barber Shop Manager, Beauty Shop Manager, Bell Captain, Bellhop Service Captain, Bowling Alley Operator, Caddie Supervisor, Caddy Master, Caddy/Caddie Supervisor, Caddymaster, Checkroom Chief, Chief Airport Guide, Chief of Service, Chief Passenger Ship Steward/Stewardess, Comfort Station Supervisor, Community Life Director, Direct Care Supervisor, Elevator Starter, Flight Purser, Golf Course Manager, Guest Experience Captain, Hair Salon Manager, Head Baggage Porter, Head Butler, Head Usher, Health Club Manager, Home Care Coordinator, Hospitality House Supervisor, Hospitality Manager, Hotel Services Supervisor, Inspector, Pack Worker Supervisor, Park Recreation Manager, Park Worker Supervisor, Parks Recreation Coordinator, Parks Recreation Director, Recreation Attendant Supervisor, Recreation Coordinator, Resident Care Supervisor, Residential Assistant, Residential Care Facility Manager, Rides Supervisor, Salon Leader, Salon Manager, Service Superintendent, Shop Manager, Shop Supervisor, Stewardess Supervisor
 
This title represents a group of more specific occupations. For additional information, please select one of the specific occupations below.
Spa Managers
 
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  • Industries of Employment
  • Tasks
  • Knowledge
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  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
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    Career Video
    related to First-Line Supervisors of Personal Service Workers
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    Wages
    for First-Line Supervisors of Personal Service Workers
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 13.82   $ 16.92   $ 21.18   $ 26.19   $ 34.72   $ 22.77  
    Yearly $28,750   $35,200   $44,060   $54,470   $72,220   $47,370  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 13.85   $ 17.27   $ 21.86   $ 26.77   $ 34.84   $ 22.84  
    Yearly $28,820   $35,930   $45,460   $55,690   $72,460   $47,500  
     
     Southern Vermont Balance of State Hourly $ 13.78   $ 16.59   $ 20.24   $ 25.15   $ 32.34   $ 22.10  
    Yearly $28,660   $34,510   $42,110   $52,310   $67,260   $45,980  
     
     Northern Vermont Balance of State Hourly $ 13.88   $ 17.69   $ 22.13   $ 28.12   $ 39.13   $ 24.60  
    Yearly $28,880   $36,790   $46,020   $58,480   $81,390   $51,160  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for First-Line Supervisors of Personal Service Workers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 1,058 1,148 0.8% 29
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for First-Line Supervisors of Personal Service Workers
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    Industry Percent of Total
    2014
    Self-employed workers, all industries 32.3%
    Social assistance 16.0%
    Nursing and residential care facilities 10.0%
    Personal and laundry services 9.2%
    Amusement, gambling, and recreation industries 8.3%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for First-Line Supervisors of Personal Service Workers
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  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
     
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
     
  • Train workers in proper operational procedures and functions and explain company policies.
     
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
     
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
     
  • Inform workers about interests or special needs of specific groups.
     
  • Apply customer/guest feedback to service improvement efforts.
     
  • Resolve customer complaints regarding worker performance or services rendered.
     
  • Requisition necessary supplies, equipment, or services.
     
  • Analyze and record personnel or operational data and write related activity reports.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    Knowledge
    for First-Line Supervisors of Personal Service Workers
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
     
  • Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    Skills
    for First-Line Supervisors of Personal Service Workers
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Persuasion - Persuading others to change their minds or behavior.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2010
     


    Abilities
    for First-Line Supervisors of Personal Service Workers
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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    Work Activities
    for First-Line Supervisors of Personal Service Workers
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  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
     
  • Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    Interests
    for First-Line Supervisors of Personal Service Workers
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2008
     


    Work Styles
    for First-Line Supervisors of Personal Service Workers
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    State of Vermont License Information
    that may be required for First-Line Supervisors of Personal Service Workers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for First-Line Supervisors of Personal Service Workers
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers  updated June 2007
     


    Schools
    offering instructional programs related to First-Line Supervisors of Personal Service Workers
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      Related Instructional Programs
     
    • Salon/Beauty Salon Management/Manager.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for First-Line Supervisors of Personal Service Workers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for First-Line Supervisors of Personal Service Workers.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to First-Line Supervisors of Personal Service Workers
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  • First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
  •  
  • First-Line Supervisors of Retail Sales Workers
  •  
  • First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators
  •  
  • Food Service Managers
  •  
  • General and Operations Managers
  •  
  • Morticians, Undertakers, and Funeral Directors
  •  
  • Residential Advisors
  •  
  • Social and Human Service Assistants
  •  
    source: Occupational Information Network: First-Line Supervisors of Personal Service Workers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor