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Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.   (O'Net 39-6011.00)

 
Reported job titles:   Baggage Checker, Baggage Handler, Baggage Smasher, Baggageman, Bell Attendant, Bell Captain   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Wages
    for Baggage Porters and Bellhops
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.60   $ 9.61   $ 10.33   $ 12.34   $ 16.31   $ 11.59  
    Yearly $19,980   $19,990   $21,480   $25,670   $33,920   $24,100  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.68   $ 10.03   $ 11.47   $ 14.49   $ 17.93   $ 12.61  
    Yearly $20,130   $20,850   $23,860   $30,150   $37,300   $26,230  
     
     Southern Vermont Balance of State Hourly $ 9.61   $ 9.69   $ 10.45   $ 13.16   $ 17.33   $ 11.84  
    Yearly $19,990   $20,160   $21,740   $27,380   $36,050   $24,630  
     
     Northern Vermont Balance of State Hourly $ 9.60   $ 9.60   $ 9.61   $ 10.44   $ 11.90   $ 10.25  
    Yearly $19,970   $19,980   $19,980   $21,710   $24,760   $21,310  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Baggage Porters and Bellhops
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 142 153 0.7% 4
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Baggage Porters and Bellhops
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    Industry Percent of Total
    2014
    Accommodation 55.4%
    Support activities for transportation 22.1%
    Real estate 6.0%
    Religious, grantmaking, civic, professional, and similar organizations 3.2%
    Air transportation 3.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Baggage Porters and Bellhops
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  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
     
  • Greet incoming guests and escort them to their rooms.
     
  • Receive and mark baggage by completing and attaching claim checks.
     
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
     
  • Assist physically challenged travelers and other guests with special needs.
     
  • Transport guests about premises and local areas, or arrange for transportation.
     
  • Maintain clean lobbies or entrance areas for travelers or guests.
     
  • Deliver messages and room service orders, and run errands for guests.
     
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
     
  • Explain the operation of room features such as locks, ventilation systems, and televisions.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Knowledge
    for Baggage Porters and Bellhops
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Skills
    for Baggage Porters and Bellhops
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  • Service Orientation - Actively looking for ways to help people.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Abilities
    for Baggage Porters and Bellhops
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Static Strength - The ability to exert maximum muscle force to lift, push, pull, or carry objects.
     
  • Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Extent Flexibility - The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Work Activities
    for Baggage Porters and Bellhops
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  • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Interests
    for Baggage Porters and Bellhops
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  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2008
     


    Work Styles
    for Baggage Porters and Bellhops
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    State of Vermont License Information
    that may be required for Baggage Porters and Bellhops
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Baggage Porters and Bellhops
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Baggage Porters and Bellhops  updated June 2010
     


    Schools
    offering instructional programs related to Baggage Porters and Bellhops
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    No school information for this occupation.
     


    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Baggage Porters and Bellhops.
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  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to Baggage Porters and Bellhops
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  • Automotive and Watercraft Service Attendants
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  • Couriers and Messengers
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  • Dining Room and Cafeteria Attendants and Bartender Helpers
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  • Postal Service Mail Carriers
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  • Stock Clerks, Sales Floor
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    source: Occupational Information Network: Baggage Porters and Bellhops 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor