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Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.   (O'Net 39-6012.00)

 
Reported job titles:   Activities Concierge, Chef Concierge, Chef Concierge/Director of Guest Relations, Chief Concierge, Chief Concierge (Head Concierge), Chief Lifestyle Officer   (view all job titles)
 
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  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Career Video
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    Concierges photo Concierges
    Hospitality and Tourism photo Hospitality and Tourism
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    Wages
    for Concierges
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 11.91   $ 12.88   $ 14.09   $ 15.41   $ 19.19   $ 14.62  
    Yearly $24,770   $26,780   $29,320   $32,060   $39,910   $30,410  
     
     Southern Vermont Balance of State Hourly $ 12.82   $ 13.68   $ 15.06   $ 17.22   $ 18.88   $ 15.51  
    Yearly $26,670   $28,450   $31,320   $35,820   $39,260   $32,270  
     
     Northern Vermont Balance of State Hourly $ 11.04   $ 12.51   $ 13.71   $ 14.91   $ 21.51   $ 14.54  
    Yearly $22,960   $26,010   $28,510   $31,010   $44,740   $30,250  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Concierges
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    No trend data for this occupation.
     


    Industries of Employment
    for Concierges
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    Industry Percent of Total
    2014
    Accommodation 38.1%
    Real estate 27.0%
    Personal and laundry services 6.4%
    Nursing and residential care facilities 6.2%
    Performing arts, spectator sports, and related industries 6.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Concierges
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  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
     
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
     
  • Make travel arrangements for sightseeing or other tours.
     
  • Receive, store, or deliver luggage or mail.
     
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
     
  • Pick up and deliver items or run errands for guests.
     
  • Provide directions to guests.
     
  • Arrange for interpreters or translators when patrons require such services.
     
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
     
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    Knowledge
    for Concierges
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    Skills
    for Concierges
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  • Service Orientation - Actively looking for ways to help people.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    Abilities
    for Concierges
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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    Work Activities
    for Concierges
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    Interests
    for Concierges
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  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Concierges  updated June 2008
     


    Work Styles
    for Concierges
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  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: Concierges  updated July 2012
     


    State of Vermont License Information
    that may be required for Concierges
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Concierges
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  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: Concierges  updated July 2012
     


    Schools
    offering instructional programs related to Concierges
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    No school information for this occupation.
     


    Other Resources
    for Concierges
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Concierges.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to Concierges
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  • Childcare Workers
  •  
  • Customer Service Representatives
  •  
  • First-Line Supervisors of Personal Service Workers
  •  
  • Hotel, Motel, and Resort Desk Clerks
  •  
  • Interviewers, Except Eligibility and Loan
  •  
  • Reservation and Transportation Ticket Agents and Travel Clerks
  •  
  • Residential Advisors
  •  
  • Retail Salespersons
  •  
  • Social and Human Service Assistants
  •  
  • Teacher Assistants
  •  
    source: Occupational Information Network: Concierges 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor