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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.   (O'Net 41-1012.00)

 
Reported job titles:   Advertising Material Distributors Supervisor, Agency Manager, Area Sales Manager, Artificial Breeding Distributor, Associate Director of Sales, Auto Parts Manager, Block Captain, Blood Donor Recruiter Supervisor, Bowling or Skating Desk Clerk Supervisor, Branch Manager, Bulk Plant Supervisor, Business Development Manager, Circulation Crew Leader, Circulation Manager, Client Service Supervisor, Client Services Director, Client Services Manager, Crew Manager, Customer Service Manager, Dealer, Desk Clerks Supervisor, Director, Director of Group Sales, Director of Sales, Director Sales and Marketing, Distribution Manager, District Adviser, District Manager, District Sales Manager, Division Manager, Dry Cleaning Manager, Field Representative, Flooring Sales Manager, Food Stand Manager, Foreign Exchange Services Manager, General Sales Manager, Global Sales Manager, Head of Commission Department, Indian Trader, Inside Sales Manager, Inside Sales Supervisor, Insurance Agents Supervisor, Insurance Office Manager, Insurance Office Supervisor, Insurance Sales Supervisor, Junk Dealer, Malt Liquors Sales Supervisor, Management Accounts Manager, Manager, Market Manager, Meat Sales and Storage Manager, Newspaper Carriers Supervisor, Newspaper Delivery Counselor, Newspaper Manager, Order Department Supervisor, Outside Sales Manager, Parts Department Manager, Parts Manager, Party Plan Sales Unit Advisor, Party Plan Sales Unit Sales Leader, Radio Time Sales Supervisor, Real Estate Sales Supervisor, Regional Manager, Regional Sales Manager, Reservations Sales Supervisor, Sales Activity Manager, Sales and Marketing Manager, Sales Director, Sales Leader, Sales Manager, Sales Representative Supervisor, Sales Supervisor, Sales Team Leader, Sales Team Manager, Senior Sales Manager, Shop Manager, Showroom Manager, Special Agent, Station Captain, Stock Broker Supervisor, Strategic Accounts Manager, Subscription Crew Leader, Supervisor, Supervisor, Sales, Customer Service and Documentation Departments, Supervisor-International Reservations, Team Leader, Telemarketer Supervisor, Telemarketing Manager, Telemarketing Supervisor, Telesales Supervisor, Territory Supervisor, Textile Conversion Manager, Tobacco Warehouse Manager, Truck Leasing Manager, Vice President of Sales, Vice President Sales, Vice President Sales and Marketing, Wholesale Manager, Wholesaler
 
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    related to First-Line Supervisors of Non-Retail Sales Workers
    Marketing, Sales and Service photo Marketing, Sales and Service
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    Wages
    for First-Line Supervisors of Non-Retail Sales Workers
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 19.53   $ 23.73   $ 31.50   $ 47.20   $ 67.02   $ 38.24  
    Yearly $40,620   $49,360   $65,520   $98,170   $139,410   $79,540  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 21.04   $ 25.75   $ 35.09   $ 50.87   $ 71.79   $ 41.51  
    Yearly $43,760   $53,550   $72,980   $105,800   $149,330   $86,340  
     
     Southern Vermont Balance of State Hourly $ 19.85   $ 22.25   $ 28.65   $ 38.64   $ 63.99   $ 34.35  
    Yearly $41,300   $46,280   $59,600   $80,360   $133,090   $71,440  
     
     Northern Vermont Balance of State Hourly $ 11.49   $ 22.27   $ 30.00   $ 45.31   $ 61.14   $ 36.41  
    Yearly $23,910   $46,330   $62,410   $94,250   $127,180   $75,740  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for First-Line Supervisors of Non-Retail Sales Workers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 1,763 1,846 0.5% 28
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for First-Line Supervisors of Non-Retail Sales Workers
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    Industry Percent of Total
    2014
    Self-employed workers, all industries 41.2%
    Merchant wholesalers, durable goods 10.2%
    Merchant wholesalers, nondurable goods 6.5%
    Administrative and support services 4.8%
    Insurance carriers and related activities 3.8%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
     
  • Listen to and resolve customer complaints regarding services, products, or personnel.
     
  • Provide staff with assistance in performing difficult or complicated duties.
     
  • Monitor sales staff performance to ensure that goals are met.
     
  • Formulate pricing policies on merchandise according to profitability requirements.
     
  • Hire, train, and evaluate personnel.
     
  • Analyze details of sales territories to assess their growth potential and to set quotas.
     
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
     
  • Prepare sales and inventory reports for management and budget departments.
     
  • Plan and prepare work schedules, and assign employees to specific duties.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Knowledge
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Skills
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Abilities
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Work Activities
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
     
  • Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.
     
  • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Interests
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated June 2008
     


    Work Styles
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Integrity - Job requires being honest and ethical.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    State of Vermont License Information
    that may be required for First-Line Supervisors of Non-Retail Sales Workers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Job Zone Four: Considerable Preparation Needed
  •  
  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  •  
  • Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
  •  
  • Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
  •  
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers  updated July 2012
     


    Schools
    offering instructional programs related to First-Line Supervisors of Non-Retail Sales Workers
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      Related Instructional Programs
     
    • General Merchandising, Sales, and Related Marketing Operations, Other.
     
    • Selling Skills and Sales Operations.
     
    • Special Products Marketing Operations.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for First-Line Supervisors of Non-Retail Sales Workers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for First-Line Supervisors of Non-Retail Sales Workers.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to First-Line Supervisors of Non-Retail Sales Workers
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  • Insurance Sales Agents
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  • Logistics Managers
  •  
  • Marketing Managers
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  • Postmasters and Mail Superintendents
  •  
  • Program Directors
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  • Regulatory Affairs Managers
  •  
  • Sales Agents, Financial Services
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  • Sales Managers
  •  
  • Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
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  • Transportation Managers
  •  
    source: Occupational Information Network: First-Line Supervisors of Non-Retail Sales Workers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor