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Counter and Rental Clerks

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.   (O'Net 41-2021.00)

 
Reported job titles:   Airplane Charter Clerk, Apartment Rental Clerk, Apparel Rental Clerk, Attendant, Auto Rental Clerk, Automobile Rental Clerk, Baby Stroller and Wheelchair Rental Clerk, Baby Stroller Rental Clerk, Bicycle Rental Clerk, Boat Rental Clerk, Boats Renter, Car Rental Agent, Cashier, Check Out Clerk, Clerk, Clerk Cashier, Counter Attendant, Counter Checker, Counter Clerk, Counter Helper, Counter Person, Coupon Redemption Clerk, Crew Member, Curb Attendant, Customer Service Associate (CSA), Customer Service Representative (CSR), Desk Attendant, Dry Cleaning Attendant, Dry Cleaning Counter Clerk, Exchange Clerk, Food Sales Clerk, Front Clerk, Fur Storage Clerk, Furniture Rental Consultant, Hospital Television Rental Clerk, Launderette Attendant, Laundry Attendant, Laundry Clerk, Laundry or Dry Cleaners Counter Clerk, Laundry Pricing Clerk, Laundry Room Attendant, Layaway Clerk, Leasing Consultant, Office Rental Clerk, Photo Booth Operator, Rental Agent, Rental Boats Caretaker, Rental Clerk, Rental Coordinator, Rental Counter Clerk, Rental Representative, Repair Clerk, Rug Measurer, Sales Associate, Sales Clerk, Self Service Laundry and Dry Cleaning Attendant, Service Establishment Attendant, Service Representative, Service Writer, Shoe Clerk, Skate Shop Attendant, Storage Facility Rental Clerk, Tool and Equipment Rental Clerk, Trailer Rental Clerk, Vault Custodian, Video Clerk, Video Rental Clerk, Watch and Clock Repair Clerk, Wheelchair Rental Clerk, Will Call Clerk, Will Call Order Clerk
 
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    Wages
    for Counter and Rental Clerks
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.69   $ 11.17   $ 14.64   $ 18.80   $ 24.29   $ 15.77  
    Yearly $20,150   $23,230   $30,440   $39,100   $50,520   $32,810  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.61   $ 10.49   $ 13.74   $ 17.43   $ 22.25   $ 14.74  
    Yearly $19,980   $21,810   $28,570   $36,260   $46,280   $30,670  
     
     Southern Vermont Balance of State Hourly $ 9.95   $ 11.24   $ 14.68   $ 19.46   $ 24.33   $ 15.81  
    Yearly $20,700   $23,370   $30,540   $40,470   $50,600   $32,890  
     
     Northern Vermont Balance of State Hourly $ 10.22   $ 13.16   $ 17.02   $ 22.00   $ 28.16   $ 18.07  
    Yearly $21,260   $27,370   $35,400   $45,760   $58,570   $37,580  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Counter and Rental Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 857 898 0.5% 25
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Counter and Rental Clerks
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    Industry Percent of Total
    2014
    Rental and leasing services 24.9%
    Real estate 22.4%
    Personal and laundry services 12.8%
    Motor vehicle and parts dealers 10.5%
    Amusement, gambling, and recreation industries 4.9%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Counter and Rental Clerks
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  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
     
  • Compute charges for merchandise or services and receive payments.
     
  • Answer telephones to provide information and receive orders.
     
  • Provide information about rental items, such as availability, operation or description.
     
  • Rent items, arrange for provision of services to customers and accept returns.
     
  • Inspect and adjust rental items to meet needs of customer.
     
  • Explain rental fees, policies and procedures.
     
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
     
  • Keep records of transactions, and of the number of customers entering an establishment.
     
  • Reserve items for requested times and keep records of items rented.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Knowledge
    for Counter and Rental Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Skills
    for Counter and Rental Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Abilities
    for Counter and Rental Clerks
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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Work Activities
    for Counter and Rental Clerks
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Interests
    for Counter and Rental Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2008
     


    Work Styles
    for Counter and Rental Clerks
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  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Integrity - Job requires being honest and ethical.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    State of Vermont License Information
    that may be required for Counter and Rental Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Counter and Rental Clerks
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  • Job Zone One: Little or No Preparation Needed
  •  
  • Education: Some of these occupations may require a high school diploma or GED certificate.
  •  
  • Training: Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
  •  
  • Experience: Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
  •  
    source: Occupational Information Network: Counter and Rental Clerks  updated June 2010
     


    Schools
    offering instructional programs related to Counter and Rental Clerks
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    No school information for this occupation.
     


    Other Resources
    for Counter and Rental Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Counter and Rental Clerks.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to Counter and Rental Clerks
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  • Cashiers
  •  
  • Combined Food Preparation and Serving Workers, Including Fast Food
  •  
  • Gaming and Sports Book Writers and Runners
  •  
  • Gaming Change Persons and Booth Cashiers
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  • Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
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  • Hotel, Motel, and Resort Desk Clerks
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  • Receptionists and Information Clerks
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  • Reservation and Transportation Ticket Agents and Travel Clerks
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  • Retail Salespersons
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  • Stock Clerks, Sales Floor
  •  
    source: Occupational Information Network: Counter and Rental Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor