Data & Research
UI Portal Employer Portal Claimant Portal
 
* ELMI Occupation Report *
 
Eligibility Interviewers, Government Programs

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.   (O'Net 43-4061.00)

 
Reported job titles:   Business Employment Specialist, Career Consultant, Case Coordinator, Case Worker, Cash Application Clerk, Claims Deputy   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
  •  


    Career Video
    related to Eligibility Interviewers, Government Programs
    Eligibility Interviewers, Government Programs photo Eligibility Interviewers, Government Programs
    Claims Takers, Unemployment Benefits photo Claims Takers, Unemployment Benefits
    Government and Public Administration photo Government and Public Administration
    Additional videos and more information available at
     


    Wages
    for Eligibility Interviewers, Government Programs
    Back to Top
     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 16.71   $ 19.38   $ 21.94   $ 24.55   $ 29.62   $ 22.49  
    Yearly $34,750   $40,310   $45,630   $51,050   $61,610   $46,780  
     
     Southern Vermont Balance of State Hourly $ 15.90   $ 19.02   $ 21.33   $ 23.60   $ 34.60   $ 22.26  
    Yearly $33,070   $39,570   $44,360   $49,090   $71,980   $46,290  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Eligibility Interviewers, Government Programs
    Back to Top
    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 171 181 0.6% 3
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Eligibility Interviewers, Government Programs
    Back to Top
    Industry Percent of Total
    2014
    Local government, excluding education and hospitals 38.5%
    State government, excluding education and hospitals 34.9%
    Federal government, all industries 20.0%
    Social assistance 2.2%
    Hospitals; state, local, and private 1.4%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Answer applicants' questions about benefits and claim procedures.
     
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
     
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
     
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
     
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
     
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
     
  • Check with employers or other references to verify answers and obtain further information.
     
  • Keep records of assigned cases, and prepare required reports.
     
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
     
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    Knowledge
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    Skills
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Speaking - Talking to others to convey information effectively.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2010
     


    Abilities
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    Work Activities
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    Interests
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2008
     


    Work Styles
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    State of Vermont License Information
    that may be required for Eligibility Interviewers, Government Programs
    Back to Top
     
    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: Eligibility Interviewers, Government Programs  updated June 2006
     


    Schools
    offering instructional programs related to Eligibility Interviewers, Government Programs
    Back to Top
     
      Related Instructional Programs
     
    • Community Organization and Advocacy.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Eligibility Interviewers, Government Programs
    Back to Top
     
  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Eligibility Interviewers, Government Programs.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Eligibility Interviewers, Government Programs :
  • Information Clerks
  •  
  • CareerOneStop
  • CareerOneStop is...
  • Your source for employment information and inspiration
  • The place to manage your career
  • Your pathway to career success
  • Tools to help job seekers, students, businessess and career professionals
  • Go to
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 18.1, released March 2014.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Eligibility Interviewers, Government Programs , go to O*NET Online Detail Report.
  • Home page is at   
  •  

    Related Occupations
    Occupations with skill requirements similar to Eligibility Interviewers, Government Programs
    Back to Top
     
     
  • Brokerage Clerks
  •  
  • Customer Service Representatives
  •  
  • Executive Secretaries and Executive Administrative Assistants
  •  
  • Human Resources Assistants, Except Payroll and Timekeeping
  •  
  • Human Resources Specialists
  •  
  • New Accounts Clerks
  •  
  • Paralegals and Legal Assistants
  •  
  • Tax Examiners and Collectors, and Revenue Agents
  •  
    source: Occupational Information Network: Eligibility Interviewers, Government Programs 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor