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Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.   (O'Net 43-4081.00)

 
Reported job titles:   Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Coordinator, Front Desk Manager, Front Desk Representative, Front Desk Supervisor, Front Office Agent, Front Office Manager, Front Office Supervisor, Guest Service Representative, Guest Services, Guest Services Agent (GSA), Guest Services Associate, Guest Services Manager, Guest Services Supervisor, Hall Clerk, Hotel Associate, Hotel Clerk, Hotel Desk Clerk, Hotel Front Desk Clerk, Hotel or Motel Front Desk Clerk, Hotel Receptionist, Hotel Registration Clerk, Hotel Reservation Agent, Motel Clerk, Motel Desk Clerk, Motel Front Desk Attendant, Night Auditor, Register Clerk, Reservationist, Room Clerk, Select Guest Coordinator, Welcome Desk Agent
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
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    Career Video
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    Wages
    for Hotel, Motel, and Resort Desk Clerks
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.72   $ 10.53   $ 11.94   $ 14.00   $ 15.54   $ 12.38  
    Yearly $20,230   $21,890   $24,840   $29,110   $32,320   $25,750  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.71   $ 10.27   $ 11.38   $ 13.03   $ 14.81   $ 11.83  
    Yearly $20,200   $21,360   $23,680   $27,100   $30,810   $24,600  
     
     Southern Vermont Balance of State Hourly $ 9.65   $ 10.42   $ 11.97   $ 13.92   $ 15.19   $ 12.31  
    Yearly $20,080   $21,680   $24,900   $28,960   $31,590   $25,600  
     
     Northern Vermont Balance of State Hourly $ 10.17   $ 11.27   $ 13.09   $ 14.92   $ 17.23   $ 13.24  
    Yearly $21,160   $23,430   $27,220   $31,030   $35,830   $27,540  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Hotel, Motel, and Resort Desk Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 1,093 1,186 0.8% 65
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Hotel, Motel, and Resort Desk Clerks
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    Industry Percent of Total
    2014
    Accommodation 96.5%
    Real estate 1.1%
    Administrative and support services 0.7%
    Amusement, gambling, and recreation industries 0.5%
    Religious, grantmaking, civic, professional, and similar organizations 0.4%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Hotel, Motel, and Resort Desk Clerks
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  • Greet, register, and assign rooms to guests of hotels or motels.
     
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
     
  • Contact housekeeping or maintenance staff when guests report problems.
     
  • Make and confirm reservations.
     
  • Issue room keys and escort instructions to bellhops.
     
  • Keep records of room availability and guests' accounts, manually or using computers.
     
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
     
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
     
  • Compute bills, collect payments, and make change for guests.
     
  • Record guest comments or complaints, referring customers to managers as necessary.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    Knowledge
    for Hotel, Motel, and Resort Desk Clerks
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    Skills
    for Hotel, Motel, and Resort Desk Clerks
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  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2010
     


    Abilities
    for Hotel, Motel, and Resort Desk Clerks
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    Work Activities
    for Hotel, Motel, and Resort Desk Clerks
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  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    Interests
    for Hotel, Motel, and Resort Desk Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2008
     


    Work Styles
    for Hotel, Motel, and Resort Desk Clerks
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  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Integrity - Job requires being honest and ethical.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    State of Vermont License Information
    that may be required for Hotel, Motel, and Resort Desk Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Hotel, Motel, and Resort Desk Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks  updated June 2009
     


    Schools
    offering instructional programs related to Hotel, Motel, and Resort Desk Clerks
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    No school information for this occupation.
     


    Other Resources
    for Hotel, Motel, and Resort Desk Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Hotel, Motel, and Resort Desk Clerks.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Hotel, Motel, and Resort Desk Clerks :
  • Information Clerks
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  • For additional information on Hotel, Motel, and Resort Desk Clerks , go to O*NET Online Detail Report.
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    Related Occupations
    Occupations with skill requirements similar to Hotel, Motel, and Resort Desk Clerks
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  • Concierges
  •  
  • Customer Service Representatives
  •  
  • Insurance Claims Clerks
  •  
  • Interviewers, Except Eligibility and Loan
  •  
  • Office Clerks, General
  •  
  • Receptionists and Information Clerks
  •  
  • Retail Salespersons
  •  
  • Switchboard Operators, Including Answering Service
  •  
  • Tellers
  •  
    source: Occupational Information Network: Hotel, Motel, and Resort Desk Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor