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Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.   (O'Net 43-4151.00)

 
Reported job titles:   Ad Taker, Administrative Assistant, Advertising Clerk, Advertising Space Clerk, Auto Locator, Back Order Clerk   (view all job titles)
 
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    Career Video
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    Wages
    for Order Clerks
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 10.92   $ 13.24   $ 16.43   $ 19.56   $ 24.24   $ 17.48  
    Yearly $22,710   $27,540   $34,180   $40,680   $50,420   $36,370  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 12.16   $ 15.62   $ 17.97   $ 21.65   $ 26.23   $ 20.04  
    Yearly $25,290   $32,480   $37,380   $45,040   $54,550   $41,680  
     
     Southern Vermont Balance of State Hourly $ 10.39   $ 12.62   $ 14.95   $ 18.40   $ 22.66   $ 15.75  
    Yearly $21,620   $26,240   $31,090   $38,280   $47,130   $32,760  
     
     Northern Vermont Balance of State Hourly $ 10.72   $ 12.65   $ 15.93   $ 19.07   $ 24.14   $ 16.65  
    Yearly $22,300   $26,310   $33,140   $39,660   $50,220   $34,640  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Order Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 785 742 -0.6% 21
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Order Clerks
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    Industry Percent of Total
    2014
    Merchant wholesalers, durable goods 16.6%
    Nonstore retailers 14.2%
    Merchant wholesalers, nondurable goods 10.7%
    Wholesale electronic markets and agents and brokers 4.3%
    Administrative and support services 4.2%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Order Clerks
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  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
     
  • Prepare invoices, shipping documents, and contracts.
     
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
     
  • Receive and respond to customer complaints.
     
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
     
  • Direct specified departments or units to prepare and ship orders to designated locations.
     
  • Check inventory records to determine availability of requested merchandise.
     
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
     
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
     
  • File copies of orders received, or post orders on records.
     
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    Knowledge
    for Order Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    Skills
    for Order Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Persuasion - Persuading others to change their minds or behavior.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
    source: Occupational Information Network: Order Clerks  updated June 2010
     


    Abilities
    for Order Clerks
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    Work Activities
    for Order Clerks
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    Interests
    for Order Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Order Clerks  updated June 2008
     


    Work Styles
    for Order Clerks
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Integrity - Job requires being honest and ethical.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    State of Vermont License Information
    that may be required for Order Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Order Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Order Clerks  updated July 2004
     


    Schools
    offering instructional programs related to Order Clerks
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    No school information for this occupation.
     


    Other Resources
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Order Clerks.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Order Clerks :
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    Related Occupations
    Occupations with skill requirements similar to Order Clerks
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  • Bill and Account Collectors
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  • Billing, Cost, and Rate Clerks
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  • Cargo and Freight Agents
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  • Dispatchers, Except Police, Fire, and Ambulance
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  • Hotel, Motel, and Resort Desk Clerks
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  • Insurance Policy Processing Clerks
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  • Parts Salespersons
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  • Receptionists and Information Clerks
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  • Tellers
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  • Weighers, Measurers, Checkers, and Samplers, Recordkeeping
  •  
    source: Occupational Information Network: Order Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor