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Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.   (O'Net 43-4181.00)

 
Reported job titles:   Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Airport Sales Agent, Auto Club Travel Counselor   (view all job titles)
 
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  • Abilities
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    Wages
    for Reservation and Transportation Ticket Agents and Travel Clerks
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.72   $ 10.03   $ 11.90   $ 14.35   $ 17.39   $ 12.69  
    Yearly $20,210   $20,860   $24,740   $29,850   $36,170   $26,380  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 10.37   $ 11.38   $ 13.20   $ 15.68   $ 19.15   $ 13.94  
    Yearly $21,580   $23,670   $27,460   $32,620   $39,830   $28,990  
     
     Southern Vermont Balance of State Hourly $ 9.66   $ 9.74   $ 10.27   $ 13.12   $ 15.09   $ 11.67  
    Yearly $20,090   $20,260   $21,360   $27,280   $31,380   $24,270  
     
     Northern Vermont Balance of State Hourly $ 10.17   $ 11.01   $ 12.56   $ 14.46   $ 16.70   $ 12.89  
    Yearly $21,150   $22,890   $26,120   $30,070   $34,740   $26,800  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Reservation and Transportation Ticket Agents and Travel Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 175 185 0.6% 3
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Reservation and Transportation Ticket Agents and Travel Clerks
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    Industry Percent of Total
    2014
    Air transportation 56.5%
    Administrative and support services 16.1%
    Accommodation 6.3%
    Support activities for transportation 6.1%
    Transit and ground passenger transportation 3.8%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Examine passenger documentation to determine destinations and to assign boarding passes.
     
  • Trace lost, delayed, or misdirected baggage for customers.
     
  • Check baggage and cargo and direct passengers to designated locations for loading.
     
  • Provide boarding or disembarking assistance to passengers needing special assistance.
     
  • Confer with customers to determine their service requirements and travel preferences.
     
  • Announce arrival and departure information, using public address systems.
     
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
     
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
     
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
     
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Knowledge
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
     
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Skills
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Persuasion - Persuading others to change their minds or behavior.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
  • Time Management - Managing one's own time and the time of others.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Abilities
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Work Activities
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Interests
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated June 2008
     


    Work Styles
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Integrity - Job requires being honest and ethical.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    State of Vermont License Information
    that may be required for Reservation and Transportation Ticket Agents and Travel Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks  updated July 2013
     


    Schools
    offering instructional programs related to Reservation and Transportation Ticket Agents and Travel Clerks
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    No school information for this occupation.
     


    Other Resources
    for Reservation and Transportation Ticket Agents and Travel Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Reservation and Transportation Ticket Agents and Travel Clerks.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Reservation and Transportation Ticket Agents and Travel Clerks :
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    Related Occupations
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    source: Occupational Information Network: Reservation and Transportation Ticket Agents and Travel Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor