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Police, Fire, and Ambulance Dispatchers

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.   (O'Net 43-5031.00)

 
Reported job titles:   911 Dispatcher, 911 Emergency Dispatcher, 911 Emergency Services Dispatcher, 911 Operator (Nine One One Operator), 911 Public Safety Dispatcher, 911 Telecommunicator   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
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    Career Video
    related to Police, Fire, and Ambulance Dispatchers
    Police, Fire, and Ambulance Dispatchers photo Police, Fire, and Ambulance Dispatchers
    Law, Public Safety and Security photo Law, Public Safety and Security
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    Wages
    for Police, Fire, and Ambulance Dispatchers
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 13.80   $ 16.03   $ 18.63   $ 22.95   $ 27.12   $ 19.49  
    Yearly $28,700   $33,340   $38,760   $47,740   $56,410   $40,540  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 15.24   $ 17.11   $ 19.98   $ 23.67   $ 27.33   $ 20.39  
    Yearly $31,710   $35,580   $41,560   $49,230   $56,840   $42,420  
     
     Southern Vermont Balance of State Hourly $ 15.58   $ 16.61   $ 18.29   $ 21.34   $ 24.90   $ 19.13  
    Yearly $32,400   $34,540   $38,040   $44,380   $51,800   $39,780  
     
     Northern Vermont Balance of State Hourly $ 12.59   $ 13.30   $ 14.49   $ 24.11   $ 28.98   $ 17.90  
    Yearly $26,180   $27,660   $30,140   $50,140   $60,280   $37,240  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Police, Fire, and Ambulance Dispatchers
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 330 315 -0.5% 8
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Police, Fire, and Ambulance Dispatchers
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    Industry Percent of Total
    2014
    Local government, excluding education and hospitals 81.2%
    State government, excluding education and hospitals 6.1%
    Ambulatory healthcare services 6.0%
    Educational services; state, local, and private 2.5%
    Administrative and support services 2.4%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Police, Fire, and Ambulance Dispatchers
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  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
     
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
     
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
     
  • Record details of calls, dispatches, and messages.
     
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
     
  • Maintain access to, and security of, highly sensitive materials.
     
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
     
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
     
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
     
  • Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Knowledge
    for Police, Fire, and Ambulance Dispatchers
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Skills
    for Police, Fire, and Ambulance Dispatchers
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2010
     


    Abilities
    for Police, Fire, and Ambulance Dispatchers
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  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Work Activities
    for Police, Fire, and Ambulance Dispatchers
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Interests
    for Police, Fire, and Ambulance Dispatchers
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Work Styles
    for Police, Fire, and Ambulance Dispatchers
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  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    State of Vermont License Information
    that may be required for Police, Fire, and Ambulance Dispatchers
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Police, Fire, and Ambulance Dispatchers
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers  updated June 2008
     


    Schools
    offering instructional programs related to Police, Fire, and Ambulance Dispatchers
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    No school information for this occupation.
     


    Other Resources
    for Police, Fire, and Ambulance Dispatchers
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Police, Fire, and Ambulance Dispatchers.
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  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Police, Fire, and Ambulance Dispatchers :
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    Related Occupations
    Occupations with skill requirements similar to Police, Fire, and Ambulance Dispatchers
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  • Brokerage Clerks
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  • Cardiovascular Technologists and Technicians
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  • Dispatchers, Except Police, Fire, and Ambulance
  •  
  • Gaming Surveillance Officers and Gaming Investigators
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  • Interviewers, Except Eligibility and Loan
  •  
  • Licensing Examiners and Inspectors
  •  
  • Occupational Health and Safety Technicians
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  • Radio Operators
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  • Radiologic Technicians
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  • Social and Human Service Assistants
  •  
    source: Occupational Information Network: Police, Fire, and Ambulance Dispatchers 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor