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Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.   (O'Net 43-5032.00)

 
Reported job titles:   Aircraft Dispatcher, Airplane Dispatch Clerk, Alarm Operator, Assistant Chief Train Dispatcher, Auto Service Dispatcher, Automobile or Truck Rental Dispatcher, Burglar Alarm Operator, Bus and Trolley Dispatcher, Bus Starter, Cab Starter, Cab Station Attendant, Car Dispatcher, Car Distributor, Car Starter, Car Supplier, Car Tracer, City Dispatcher, Crew Dispatcher, Dinkey Dispatcher, Dispatch Clerk, Dispatch Manager, Dispatcher (Dispatch), Drop Board Man, Drop Board Worker, Engine Dispatcher, Fire Alarm Operator, Freight Dispatcher, Garbage Truck Dispatcher, Gas Dispatcher, Gas Load Dispatcher, Maintenance Dispatcher, Maintenance Scheduler, Maintenance Services Dispatcher, Mine Car Dispatcher, Motor Coach Supervisor, Motor Vehicle Dispatcher, Oil Dispatcher, Oil Well Services Dispatcher, Operations Dispatcher, Operator, Pullman Car Clerk, Radio Dispatcher, Radioactive Waste Disposal Dispatcher, Rail Operations Controller, Receiver-Dispatcher, Relay Dispatcher, Repair Service Dispatcher, Routing Clerk, School Bus Dispatcher, Security Dispatcher, Security Guards Dispatcher, Service Clerk, Service Dispatcher, Service or Work Dispatcher, Ship Pilot Dispatcher, Signal Operator, Signal Timer, Starter, Street Department Dispatcher, Streetcar Dispatcher, Streetcar Starter, Taxicab Coordinator, Taxicab Dispatcher, Taxicab Starter, Tow Truck Dispatcher, Traffic or System Dispatcher, Train Dispatcher, Train Starter, Transportation Dispatcher, Trouble Dispatcher, Truck Dispatcher, Tugboat Dispatcher, Water Service Dispatcher, Work Order Sorting Clerk
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
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    Career Video
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    Wages
    for Dispatchers, Except Police, Fire, and Ambulance
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 12.91   $ 14.76   $ 17.91   $ 21.96   $ 26.04   $ 18.58  
    Yearly $26,860   $30,700   $37,240   $45,680   $54,170   $38,650  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 12.75   $ 14.79   $ 18.57   $ 23.13   $ 27.70   $ 19.15  
    Yearly $26,530   $30,760   $38,620   $48,110   $57,620   $39,830  
     
     Southern Vermont Balance of State Hourly $ 12.67   $ 14.16   $ 17.05   $ 20.31   $ 24.17   $ 17.58  
    Yearly $26,340   $29,450   $35,460   $42,240   $50,260   $36,570  
     
     Northern Vermont Balance of State Hourly $ 13.50   $ 15.59   $ 18.32   $ 22.07   $ 25.91   $ 19.04  
    Yearly $28,070   $32,430   $38,100   $45,900   $53,890   $39,610  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Dispatchers, Except Police, Fire, and Ambulance
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 345 342 -0.1% 9
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Dispatchers, Except Police, Fire, and Ambulance
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    Industry Percent of Total
    2014
    Truck transportation 19.7%
    Transit and ground passenger transportation 8.8%
    Support activities for transportation 8.2%
    Administrative and support services 7.9%
    Specialty trade contractors 7.4%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
     
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
     
  • Oversee all communications within specifically assigned territories.
     
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
     
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
     
  • Prepare daily work and run schedules.
     
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
     
  • Receive or prepare work orders.
     
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
     
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Knowledge
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Skills
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Abilities
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Work Activities
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Interests
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated June 2008
     


    Work Styles
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    State of Vermont License Information
    that may be required for Dispatchers, Except Police, Fire, and Ambulance
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance  updated July 2013
     


    Schools
    offering instructional programs related to Dispatchers, Except Police, Fire, and Ambulance
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      Related Instructional Programs
     
    • Traffic, Customs, and Transportation Clerk/Technician.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Dispatchers, Except Police, Fire, and Ambulance
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Dispatchers, Except Police, Fire, and Ambulance.
  •  
  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to Dispatchers, Except Police, Fire, and Ambulance
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  • Billing, Cost, and Rate Clerks
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    source: Occupational Information Network: Dispatchers, Except Police, Fire, and Ambulance 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor