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Postal Service Clerks

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.   (O'Net 43-5051.00)

 
Reported job titles:   Accountable Clerk, Assistant, Bulk Clerk, Bulk Mail Clerk, Bulk Mail Entry Unit Technician (BMEU Tech), Bulk Mail Technician, Business Mail Entry Clerk, Clerk, Counter Clerk, Delivery Clerk, Distribution Clerk, Dock Clerk, Mail Agent, Mail Caller, Mail Clerk, Mail Handler, Mail Order Clerk, Mailing Clerk, Mailroom Clerk, Money Order Clerk, Nixie Clerk, Parcel Post Clerk, Part Time Flexible Clerk (PTF Clerk), Post Office Clerk, Postal Clerk, Postal Retail Clerk, Postal Service Clerk, Postal Service Window Clerk, Postal Worker, Sales and Distribution Clerk, Sales and Service Associate (SSA), Sales Associate, Special Delivery Clerk, Stamp Clerk, Unit Technician, Window Clerk, Window/Distribution Clerk
 
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  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
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  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
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    Wages
    for Postal Service Clerks
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 15.63   $ 18.85   $ 19.60   $ 27.31   $ 28.00   $ 21.66  
    Yearly $32,520   $39,200   $40,760   $56,800   $58,230   $45,060  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 15.64   $ 19.14   $ 27.30   $ 27.31   $ 28.06   $ 23.23  
    Yearly $32,520   $39,810   $56,790   $56,800   $58,370   $48,320  
     
     Southern Vermont Balance of State Hourly $ 15.63   $ 19.13   $ 19.60   $ 27.31   $ 28.40   $ 21.55  
    Yearly $32,520   $39,790   $40,760   $56,800   $59,070   $44,830  
     
     Northern Vermont Balance of State Hourly $ 15.63   $ 15.64   $ 19.59   $ 27.30   $ 27.89   $ 20.91  
    Yearly $32,520   $32,530   $40,750   $56,790   $58,000   $43,500  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Postal Service Clerks
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 298 245 -1.9% 4
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Postal Service Clerks
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    Industry Percent of Total
    2014
    Federal government, all industries 100.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Postal Service Clerks
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  • Keep money drawers in order, and record and balance daily transactions.
     
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
     
  • Obtain signatures from recipients of registered or special delivery mail.
     
  • Register, certify, and insure letters and parcels.
     
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
     
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
     
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
     
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
     
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
     
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
     
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    Knowledge
    for Postal Service Clerks
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
     
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
     
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    Skills
    for Postal Service Clerks
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Time Management - Managing one's own time and the time of others.
     
    source: Occupational Information Network: Postal Service Clerks  updated June 2010
     


    Abilities
    for Postal Service Clerks
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    Work Activities
    for Postal Service Clerks
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  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
  • Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    Interests
    for Postal Service Clerks
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
    source: Occupational Information Network: Postal Service Clerks  updated June 2008
     


    Work Styles
    for Postal Service Clerks
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  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    State of Vermont License Information
    that may be required for Postal Service Clerks
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Postal Service Clerks
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Postal Service Clerks  updated December 2006
     


    Schools
    offering instructional programs related to Postal Service Clerks
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    No school information for this occupation.
     


    Other Resources
    for Postal Service Clerks
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Postal Service Clerks.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Postal Service Clerks :
  • Postal Service Workers
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    Related Occupations
    Occupations with skill requirements similar to Postal Service Clerks
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  • Cashiers
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  • Hotel, Motel, and Resort Desk Clerks
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  • Weighers, Measurers, Checkers, and Samplers, Recordkeeping
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    source: Occupational Information Network: Postal Service Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor