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Medical Secretaries

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.   (O'Net 43-6013.00)

 
Reported job titles:   Administrative Support Specialist, Admissions Coordinator, Appointment Scheduler, Billing Coordinator, Certified Professional Coder (CPC), Data Transcriber   (view all job titles)
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
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    Career Video
    related to Medical Secretaries
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    Wages
    for Medical Secretaries
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 13.56   $ 15.61   $ 17.62   $ 20.71   $ 24.91   $ 18.36  
    Yearly $28,210   $32,470   $36,650   $43,070   $51,800   $38,190  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 13.51   $ 15.65   $ 17.66   $ 20.76   $ 25.31   $ 18.38  
    Yearly $28,110   $32,550   $36,720   $43,180   $52,650   $38,240  
     
     Southern Vermont Balance of State Hourly $ 13.78   $ 15.78   $ 17.79   $ 20.96   $ 23.89   $ 18.36  
    Yearly $28,670   $32,820   $37,000   $43,600   $49,690   $38,180  
     
     Northern Vermont Balance of State Hourly $ 13.49   $ 15.30   $ 17.29   $ 19.74   $ 26.54   $ 18.30  
    Yearly $28,050   $31,830   $35,960   $41,060   $55,210   $38,060  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Medical Secretaries
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 838 883 0.5% 13
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Medical Secretaries
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    Industry Percent of Total
    2014
    Ambulatory healthcare services 65.4%
    Hospitals; state, local, and private 26.0%
    Administrative and support services 1.5%
    Nursing and residential care facilities 1.5%
    Educational services; state, local, and private 1.2%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Medical Secretaries
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  • Answer telephones and direct calls to appropriate staff.
     
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
     
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
     
  • Maintain medical records, technical library, or correspondence files.
     
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
     
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
     
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
     
  • Transmit correspondence or medical records by mail, e-mail, or fax.
     
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
     
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Knowledge
    for Medical Secretaries
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Skills
    for Medical Secretaries
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  • Speaking - Talking to others to convey information effectively.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Abilities
    for Medical Secretaries
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Work Activities
    for Medical Secretaries
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Interests
    for Medical Secretaries
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Medical Secretaries  updated June 2008
     


    Work Styles
    for Medical Secretaries
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  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Integrity - Job requires being honest and ethical.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    State of Vermont License Information
    that may be required for Medical Secretaries
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Medical Secretaries
    Back to Top
     
     
  • Job Zone Three: Medium Preparation Needed
  •  
  • Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
  •  
  • Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
  •  
    source: Occupational Information Network: Medical Secretaries  updated July 2013
     


    Schools
    offering instructional programs related to Medical Secretaries
    Back to Top
     
      Related Instructional Programs
     
    • Medical Administrative/Executive Assistant and Medical Secretary.
     
    • Medical Insurance Specialist/Medical Biller.
     
    • Medical Office Assistant/Specialist.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Medical Secretaries
    Back to Top
     
  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Medical Secretaries.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Medical Secretaries :
  • Secretaries and Administrative Assistants
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    Related Occupations
    Occupations with skill requirements similar to Medical Secretaries
    Back to Top
     
     
  • Court Clerks
  •  
  • Executive Secretaries and Executive Administrative Assistants
  •  
  • Human Resources Assistants, Except Payroll and Timekeeping
  •  
  • Interviewers, Except Eligibility and Loan
  •  
  • License Clerks
  •  
  • Medical Records and Health Information Technicians
  •  
  • Office Clerks, General
  •  
  • Receptionists and Information Clerks
  •  
  • Switchboard Operators, Including Answering Service
  •  
    source: Occupational Information Network: Medical Secretaries 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor