Data & Research
UI Portal Employer Portal Claimant Portal
 
* ELMI Occupation Report *
 
Insurance Claims Clerks

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.   (O'Net 43-9041.01)

 
Reported job titles:   Call Center Representative, Claim Processing Specialist, Claim Representative, Claim Service Representative, Claim Taker, Claim Technician, Claims Adjudicator, Claims Adjuster, Claims Associate, Claims Clerk, Claims Coordinator, Claims Customer Service Representative (Claims CSR), Claims Examiner, Claims Processor, Claims Representative, Claims Service Representative, Claims Sorter, Claims Technician, Insurance Claims Processor, Insurance Customer Service Representative, Insurance Specialist, Medical Insurance Claims Processor, Open Claims Representative, Personal Lines Insurance Customer Service Representative (Personal Lines Insurance CSR), Service Advisor, Underwriting Clerk
 
  • Career Video
  • Wages
  • Employment Trends
  • Industries of Employment
  • Tasks
  • Knowledge
  • Skills
  • Abilities
  • Work Activities
  • Interests
  • Work Styles
  • License Information
  • Education & Training Requirements
  • Schools
  • Other Resources
  • Related Occupations
  •  


    Career Video
    related to Insurance Claims Clerks
    Insurance Claims and Policy Processing Clerks photo Insurance Claims and Policy Processing Clerks
    Finance photo Finance
    Additional videos and more information available at
     


    Wages
    for Insurance Claims and Policy Processing Clerks which includes:
                          - Insurance Claims Clerks
                          - Insurance Policy Processing Clerks
    Back to Top
     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 12.81   $ 14.53   $ 17.36   $ 21.12   $ 24.37   $ 18.29  
    Yearly $26,650   $30,230   $36,110   $43,930   $50,690   $38,050  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 12.68   $ 13.88   $ 15.81   $ 20.25   $ 24.16   $ 17.51  
    Yearly $26,370   $28,860   $32,880   $42,120   $50,250   $36,430  
     
     Southern Vermont Balance of State Hourly $ 11.96   $ 14.03   $ 17.09   $ 20.22   $ 24.19   $ 18.14  
    Yearly $24,880   $29,180   $35,550   $42,060   $50,320   $37,740  
     
     Northern Vermont Balance of State Hourly $ 13.23   $ 15.36   $ 18.04   $ 21.69   $ 24.53   $ 18.80  
    Yearly $27,520   $31,960   $37,530   $45,120   $51,020   $39,110  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Insurance Claims and Policy Processing Clerks which includes:
                                  - Insurance Claims Clerks
                                  - Insurance Policy Processing Clerks
    Back to Top
    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 512 531 0.4% 15
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Insurance Claims and Policy Processing Clerks which includes:
                                - Insurance Claims Clerks
                                - Insurance Policy Processing Clerks
    Back to Top
    Industry Percent of Total
    2014
    Insurance carriers and related activities 88.1%
    Administrative and support services 3.0%
    Management of companies and enterprises 1.8%
    Ambulatory healthcare services 1.0%
    Hospitals; state, local, and private 0.8%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Insurance Claims Clerks
    Back to Top
     
     
  • Review insurance policy to determine coverage.
     
  • Prepare insurance claim forms or related documents and review them for completeness.
     
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
     
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
     
  • Post or attach information to claim file.
     
  • Pay small claims.
     
  • Transmit claims for payment or further investigation.
     
  • Contact insured or other involved persons to obtain missing information.
     
  • Calculate amount of claim.
     
  • Apply insurance rating systems.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    Knowledge
    for Insurance Claims Clerks
    Back to Top
     
     
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    Skills
    for Insurance Claims Clerks
    Back to Top
     
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Time Management - Managing one's own time and the time of others.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2010
     


    Abilities
    for Insurance Claims Clerks
    Back to Top
     
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    Work Activities
    for Insurance Claims Clerks
    Back to Top
     
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    Interests
    for Insurance Claims Clerks
    Back to Top
     
     
  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2008
     


    Work Styles
    for Insurance Claims Clerks
    Back to Top
     
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Initiative - Job requires a willingness to take on responsibilities and challenges.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
     
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    State of Vermont License Information
    that may be required for Insurance Claims Clerks
    Back to Top
     
    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Insurance Claims Clerks
    Back to Top
     
     
  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Insurance Claims Clerks  updated June 2006
     


    Schools
    offering instructional programs related to Insurance Claims Clerks
    Back to Top
     
      Related Instructional Programs
     
    • General Office Occupations and Clerical Services.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Insurance Claims Clerks
    Back to Top
     
  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Insurance Claims and Policy Processing Clerks.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Insurance Claims Clerks :
  • Financial Clerks
  •  
  • CareerOneStop
  • CareerOneStop is...
  • Your source for employment information and inspiration
  • The place to manage your career
  • Your pathway to career success
  • Tools to help job seekers, students, businessess and career professionals
  • Go to
  • O*NET™ Online
  • O*NET Online is an interactive web site for those interested in exploring occupations through O*NET, The Occupational Information Network database.   All of the descriptive information on this page comes from the O*NET database, version 18.1, released March 2014.   The O*NET database takes the place of the Dictionary of Occupational Titles (DOT) as the nation's primary source of occupational information.
  • For additional information on Insurance Claims Clerks , go to O*NET Online Detail Report.
  • Home page is at   
  •  

    Related Occupations
    Occupations with skill requirements similar to Insurance Claims Clerks
    Back to Top
     
     
  • Bill and Account Collectors
  •  
  • Billing, Cost, and Rate Clerks
  •  
  • Human Resources Assistants, Except Payroll and Timekeeping
  •  
  • Insurance Policy Processing Clerks
  •  
  • Legal Secretaries
  •  
  • License Clerks
  •  
  • Office Clerks, General
  •  
  • Receptionists and Information Clerks
  •  
  • Switchboard Operators, Including Answering Service
  •  
    source: Occupational Information Network: Insurance Claims Clerks 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor