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* ELMI Occupation Report *
 
Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.   (O'Net 43-9061.00)

 
Reported job titles:   Account Clerk, Accounting Clerk, Administration Assistant, Administration Clerk, Administrative Assistant, Administrative Clerk, Administrative Office Assistant, Administrative Support Specialist, Administrative Technician, Admissions Evaluator, Agent-Licensing Clerk, Animal Hospital Clerk, Animal Shelter Clerk, Appointment Scheduler, Attendance Clerk, Auction Assistant, Audit Control Clerk, Automobile Contract Clerk, Blood Bank Calendar Control Clerk, Blood Bank Credit Clerk, Blood Donor Unit Assistant, Board Attendant, Bookkeeper, Broadcast Checker, Car Distributor, Career Guidance Technician, Chart Clerk, Charter, Circulation Clerk, Clerical Aide, Clerical Assistant, Clerical Dentist Assistant, Clerical Office Worker, Clerk, Clerk Typist, Code and Test Clerk, Congressional District Aide, Copyright Expert, Court Clerk, Credit Card Clerk, Credit Card Control Clerk, Customer Service Representative, Data Entry Clerk, Data Examination Clerk, Desk Clerk, Diet Clerk, Document Coordinator, Document Examiner, Document Processor, Election Clerk, Event Coordinator, Examination Proctor, Executive Assistant, Field Assistant, Field Clerk, Field Representative, Fingerprint Clerk, Floor Clerk, Floor Space Allocator, Front Office Clerk, General Clerk, General Intern, General Office Clerk, General Office Worker, Government Clerk, Grading Clerk, Greige Goods Marker, History Card Clerk, Identification Clerk, Insurance Clerk, Keyboard Specialist, Laboratory Clerk, Laundry Clerk, Loan Assistant, Lost and Found Clerk, Lost Charge Card Clerk, Mailroom Clerk, Map Clerk, Marketing Clerk, Media Clerk, Medical Clerk, Medical Office Assistant, Medical Office Worker, Melter Clerk, Microfilming Document Preparer, News Assistant, Office Administrator, Office Aide, Office Assistant, Office Associate, Office Automation Clerk, Office Clerk, Office Coordinator, Office Employee, Office Helper, Office Helper Clerical, Office Manager, Office Services Specialist, Office Support Assistant, Office Worker, Order Caller, Police Aide, Police Clerk, Police Records Clerk, Press Clippings Cutter and Paster, Principal Clerk, Prize Coordinator, Process Server, Program Support Clerk, Proof Machine Operator, Property Assessment Monitor, Property Clerk, Property Coordinator, Purchasing Clerk, Radio Message Router, Reader, Real Estate Assistant, Real Estate Clerk, Receptionist, Reinsurance Clerk, Returned Telephone Equipment Appraiser, Router, Secretary, Sorter, Staff Assistant, Stubber, Telegraph Service Clerk, Test Technician, Throw-Out Clerk, Town Clerk, Trace Clerk, Trade Clerk, Traffic Clerk, Train Clerk, Trip Follower, Typing, Filing, Answering Phones Office Helper, Typist, Underwriting Clerk, Unit Clerk, Utility Worker, Ward Clerk, Weather Clerk, Wrong Address Clerk, Yard Clerk
 
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  • Tasks
  • Knowledge
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  • Abilities
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  • Education & Training Requirements
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    Wages
    for Office Clerks, General
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     Location Pay
    Period
    2016
    Percentile Wages Average
    Wage
    10% 25% 50%
    Median
    75% 90%
     Vermont Hourly $ 9.87   $ 12.00   $ 15.44   $ 18.02   $ 19.83   $ 15.24  
    Yearly $20,520   $24,950   $32,110   $37,470   $41,250   $31,700  
     
     Burlington-South Burlington, VT Metropolitan NECTA Hourly $ 9.85   $ 12.23   $ 16.19   $ 18.28   $ 19.60   $ 15.54  
    Yearly $20,490   $25,450   $33,670   $38,020   $40,760   $32,320  
     
     Southern Vermont Balance of State Hourly $ 10.17   $ 12.52   $ 15.39   $ 17.90   $ 20.20   $ 15.40  
    Yearly $21,150   $26,050   $32,010   $37,230   $42,010   $32,030  
     
     Northern Vermont Balance of State Hourly $ 9.71   $ 11.19   $ 13.81   $ 17.15   $ 20.37   $ 14.40  
    Yearly $20,200   $23,260   $28,730   $35,670   $42,370   $29,960  
     
    What are Percentile Wages?
    source: Occupational Employment Statistics, Vermont Labor Market Information, U.S. Bureau of Labor Statistics, released April 2017.
     


    Employment Trends
    for Office Clerks, General
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    Location Employment Annual % change
    (compounded)
    Annual job openings
    (due to growth and
    net replacements)
    2014 2024
    Vermont 1,994 2,003 0.0% 44
    source: Employment Projections, Vermont Economic & Labor Market Information, in cooperation with U.S. Bureau of Labor Statistics, statewide estimates released July 2016.
     


    Industries of Employment
    for Office Clerks, General
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    Industry Percent of Total
    2014
    Educational services; state, local, and private 11.8%
    Administrative and support services 9.8%
    Ambulatory healthcare services 6.4%
    Local government, excluding education and hospitals 6.0%
    Religious, grantmaking, civic, professional, and similar organizations 4.0%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Office Clerks, General
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  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
     
  • Answer telephones, direct calls, and take messages.
     
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
     
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
     
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
     
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
     
  • Compute, record, and proofread data and other information, such as records or reports.
     
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
     
  • Complete work schedules, manage calendars, and arrange appointments.
     
  • Review files, records, and other documents to obtain information to respond to requests.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Knowledge
    for Office Clerks, General
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  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
     
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Skills
    for Office Clerks, General
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  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Time Management - Managing one's own time and the time of others.
     
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
     
  • Service Orientation - Actively looking for ways to help people.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Abilities
    for Office Clerks, General
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Work Activities
    for Office Clerks, General
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  • Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
     
  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
     
  • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
     
  • Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
     
  • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
     
  • Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
     
  • Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Interests
    for Office Clerks, General
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  • Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
     
  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2008
     


    Work Styles
    for Office Clerks, General
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  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Integrity - Job requires being honest and ethical.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    State of Vermont License Information
    that may be required for Office Clerks, General
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Office Clerks, General
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  • Job Zone Two: Some Preparation Needed
  •  
  • Education: These occupations usually require a high school diploma.
  •  
  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  •  
  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  •  
    source: Occupational Information Network: Office Clerks, General  updated June 2010
     


    Schools
    offering instructional programs related to Office Clerks, General
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      Related Instructional Programs
     
    • General Office Occupations and Clerical Services.
     
     Search for schools offering these programs at
     
     
     
    source: National Center for Education Statistics 2000 Classification of Instructional Programs .
     


    Other Resources
    for Office Clerks, General
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Office Clerks, General.
  •  
  • Occupational Outlook Handbook
  • The Occupational Outlook Handbook is a nationally recognized source of career information, designed to provide valuable assistance to individuals making decisions about their future work lives. Revised every two years, the Handbook describes what workers do on the job, working conditions, the training and education needed, earnings, and expected job prospects in a wide range of occupations.
    Go to Occupational Outlook Handbook
    Handbook occupations related to Office Clerks, General :
  • General Office Clerks
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    Related Occupations
    Occupations with skill requirements similar to Office Clerks, General
    Back to Top
     
     
  • Gaming and Sports Book Writers and Runners
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  • Gaming Cage Workers
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  • Hotel, Motel, and Resort Desk Clerks
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  • License Clerks
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  • Medical Records and Health Information Technicians
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  • Payroll and Timekeeping Clerks
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  • Receptionists and Information Clerks
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  • Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
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  • Telephone Operators
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    source: Occupational Information Network: Office Clerks, General 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor