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Transportation Attendants, Except Flight Attendants

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.   (O'Net 53-6061.00)

 
Reported job titles:   Airline Lounge Receptionist, Airport Attendant, Attendant, Bath Steward/Stewardess, Bus Aide, Bus Assistant   (view all job titles)
 
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  • Employment Trends
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  • Abilities
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  • Education & Training Requirements
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    Career Video
    related to Transportation Attendants, Except Flight Attendants
    Transportation Attendants, Except Flight Attendants and Baggage Porters photo Transportation Attendants, Except Flight Attendants and Baggage Porters
    Transportation, Distribution and Logistics photo Transportation, Distribution and Logistics
    Additional videos and more information available at
     


    Wages
    for Transportation Attendants, Except Flight Attendants
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    No wage data for this occupation.
     


    Employment Trends
    for Transportation Attendants, Except Flight Attendants
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    No trend data for this occupation.
     


    Industries of Employment
    for Transportation Attendants, Except Flight Attendants
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    Industry Percent of Total
    2014
    Support activities for transportation 20.2%
    Transit and ground passenger transportation 19.4%
    Educational services; state, local, and private 16.5%
    Scenic and sightseeing transportation 10.7%
    Rail transportation 9.7%
    source: Employment Projections, U.S. Bureau of Labor Statistics, National Employment Matrix, released July 2016.
     


    Tasks
    for Transportation Attendants, Except Flight Attendants
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  • Provide boarding assistance to elderly, sick, or injured people.
     
  • Open and close doors for passengers.
     
  • Respond to passengers' questions, requests, or complaints.
     
  • Explain and demonstrate safety procedures and safety equipment use.
     
  • Perform equipment safety checks prior to departure.
     
  • Signal transportation operators to stop or to proceed.
     
  • Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
     
  • Greet passengers boarding transportation equipment and announce routes and stops.
     
  • Collect fares from passengers and provide change in return.
     
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    Knowledge
    for Transportation Attendants, Except Flight Attendants
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  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
     
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
     
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
     
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
     
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
     
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
     
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
     
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
     
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
     
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    Skills
    for Transportation Attendants, Except Flight Attendants
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  • Service Orientation - Actively looking for ways to help people.
     
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
     
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
     
  • Speaking - Talking to others to convey information effectively.
     
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
     
  • Coordination - Adjusting actions in relation to others' actions.
     
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
     
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
     
  • Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
     
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2010
     


    Abilities
    for Transportation Attendants, Except Flight Attendants
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  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
     
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
     
  • Speech Clarity - The ability to speak clearly so others can understand you.
     
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
     
  • Speech Recognition - The ability to identify and understand the speech of another person.
     
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
     
  • Near Vision - The ability to see details at close range (within a few feet of the observer).
     
  • Far Vision - The ability to see details at a distance.
     
  • Written Comprehension - The ability to read and understand information and ideas presented in writing.
     
  • Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    Work Activities
    for Transportation Attendants, Except Flight Attendants
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  • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
     
  • Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
     
  • Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
     
  • Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
     
  • Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
     
  • Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
     
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
     
  • Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.
     
  • Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.
     
  • Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    Interests
    for Transportation Attendants, Except Flight Attendants
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  • Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
     
  • Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
     
  • Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2008
     


    Work Styles
    for Transportation Attendants, Except Flight Attendants
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  • Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
     
  • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
     
  • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
     
  • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
     
  • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
     
  • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
     
  • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
     
  • Integrity - Job requires being honest and ethical.
     
  • Persistence - Job requires persistence in the face of obstacles.
     
  • Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
     
    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    State of Vermont License Information
    that may be required for Transportation Attendants, Except Flight Attendants
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    No state licenses listed for this occupation.
     


    Education and Training Requirements
    for Transportation Attendants, Except Flight Attendants
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  • Job Zone Two: Some Preparation Needed
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  • Education: These occupations usually require a high school diploma.
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  • Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
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  • Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
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    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants  updated June 2007
     


    Schools
    offering instructional programs related to Transportation Attendants, Except Flight Attendants
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    No school information for this occupation.
     


    Other Resources
    for Transportation Attendants, Except Flight Attendants
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  • Labor Exchange Information
  • A source for occupational characteristics, such as age, gender, race, and years of education and an alternative source for occupational wage rates. Limited to people looking for jobs and the jobs advertised through VDOL Vermont Job Link.
  • Look for statewide information over the latest 12 months for Transportation Attendants, Except Flight Attendants.
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  • Occupational Outlook Handbook
  • No handbook information for this occupation.
     
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    Related Occupations
    Occupations with skill requirements similar to Transportation Attendants, Except Flight Attendants
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  • Ambulance Drivers and Attendants, Except Emergency Medical Technicians
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  • Animal Control Workers
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  • Bartenders
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  • Bus Drivers, Transit and Intercity
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  • Cashiers
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  • Cooks, Institution and Cafeteria
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  • Counter and Rental Clerks
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  • Home Health Aides
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  • Personal Care Aides
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  • Taxi Drivers and Chauffeurs
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    source: Occupational Information Network: Transportation Attendants, Except Flight Attendants 
     

     
     
     
    Vermont.gov State of Vermont Department of Labor